Terms and Conditions

Terms and Conditions – Nordvaro

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period : the period within which the consumer can exercise their right of withdrawal.

  • Consumer : a natural person not acting in the course of a profession or business, who enters into a distance contract with the company.

  • Day : calendar day.

  • Right of withdrawal : the consumer's option to withdraw from the contract within the cooling-off period.

  • Company : the natural or legal person who offers goods and/or services to consumers via distance selling.

  • Distance contract : a contract concluded as part of a system organized by the company for distance selling, using one or more means of distance communication.

  • Means of distance communication : methods that can be used to conclude a contract without the consumer and the company being physically present in the same place.

  • Website : the company's website where the products are offered: www.nordvaro.com

Article 2 – Company Identity

Northerly
Address: De Genestetlaan 47, 6531 EB Nijmegen, The Netherlands
Email: pooria1994@hotmail.com
Chamber of Commerce (KvK): 92833487
VAT number: NL004965299B52

Article 3 – Applicability

These general terms and conditions apply to all offers from the company and to all distance contracts concluded between the company and the consumer.

Before a contract is concluded, the text of these terms and conditions shall be made available to the consumer. If this is not reasonably possible, it will be indicated where the terms and conditions can be consulted and that they will be sent free of charge upon request.

If the contract is concluded electronically, the terms and conditions may also be provided electronically in a way that allows the consumer to store them.

Article 4 – The Offer

If an offer is valid for a limited time or is subject to certain conditions, this shall be clearly stated.

The offer contains a complete and accurate description of the goods and/or services offered.

Obvious mistakes or clerical errors in the offer are not binding on the company.

The offer clearly states the rights and obligations of the consumer if they accept the offer.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and complies with the conditions set.

If the contract is concluded electronically, the company shall promptly confirm receipt of the acceptance.

The company takes appropriate technical and organizational measures to secure the electronic transfer of data.

The company may, within legal limits, assess whether the consumer can meet their payment obligations and any other relevant facts. If there are reasonable grounds, the company may refuse an order or attach special conditions.

Article 6 – Right of Withdrawal

The consumer has the right to withdraw from the contract without giving reasons within 14 days after receiving the goods.

The cooling-off period starts the day after the consumer, or a third party designated by the consumer, receives the goods.

During the cooling-off period, the consumer shall handle the product and packaging with care.

If the consumer wishes to exercise the right of withdrawal, they must notify the company within the period, for example via a standard form.

The product must be returned within 14 days after the withdrawal notice.

Returns must include all accessories and, where reasonably possible, be in their original condition and packaging.

The risk and burden of proof for correct and timely exercise of the right of withdrawal lies with the consumer.

The consumer bears the direct costs of returning the goods.

Article 7 – Costs in Case of Withdrawal

When exercising the right of withdrawal, the consumer only bears the cost of return shipping.

If the consumer has already paid, the company shall refund the amount as soon as possible, and no later than 14 days after receiving the returned goods or proof of return.

Article 8 – Price

All prices include GST/VAT.

Obvious pricing errors are not binding on the company.

Article 9 – Conformity and Warranty

The company guarantees that the products comply with the contract, the specifications stated in the offer, and general standards of usability and reliability.

Any additional warranty provided by the company does not limit the consumer's statutory rights.

Article 10 – Delivery and Execution

The company will take due care in receiving and executing orders.

Delivery takes place at the address provided by the consumer.

Orders will be fulfilled as soon as possible, but no later than 30 days, unless otherwise agreed.

If delivery is delayed or cannot be carried out (in whole or in part), the consumer will be informed within 30 days.

In case of withdrawal due to delay, any amounts paid will be refunded promptly.

Article 11 – Payment

Unless otherwise agreed, payment must be made within 7 working days from the start of the cooling-off period.

The consumer is obliged to report inaccuracies in payment details without delay.

If payment is not made, the company is entitled to charge reasonable costs permitted by law.

Article 12 – Complaints Procedure

The company has a complaints procedure and handles complaints in accordance with this procedure.

Complaints regarding the execution of the contract must be submitted promptly and clearly described.

Complaints will be answered within 14 days. If more time is needed, a confirmation will be sent indicating when the consumer can expect a substantive response.

Article 13 – Disputes

All agreements between the consumer and the company are governed by Dutch law.